Membership Coordinator
Job Title: Membership Coordinator
Date: Jan. 11, 2022
Position info: 20 hrs/wk, hourly, non-exempt
Benefits: eligible
Compensation Range: $17-$19/hour, depending on experience
Location: Easthampton, MA office or remote
Reports To: Director of Development
Closes: Feb. 4, 2022
The Membership Coordinator (MC) provides excellent customer service to members and donors and acts as the primary liaison between CDSS, our members, and the people engaged in fundraising campaigns on our behalf. They create positive experiences for our base of support through outstanding communication and follow through. The MC is responsible for all aspects of membership recruitment and retention, from serving as the first point of contact for all membership related questions, to carrying out retention activities, to organizing recruitment efforts. The MC also coordinates Salesforce fundraising campaigns, liaising with Board and community members raising funds, fielding inquiries related to campaigns, and reporting on campaign outcomes. The MC is responsible for tracking and reporting on membership and campaign figures, and works with the accounting and operations departments to develop data reporting tools.
All equipment necessary to perform the job will be provided by CDSS. Remote employees must have high speed internet access at home, and are required to travel to the main office in Easthampton, MA, twice a year during in-person full-staff meetings. Travel expenses will be covered.
CDSS is an equal opportunity employer. Neither your gender, your religion, your personal life, your skin color, nor indeed any physical attribute makes a difference in our hiring process. If you’re smart and good at what you do, then come as you are. Black, Indigenous, and People of Color (BIPOC), immigrants, and LGBTQ candidates are strongly encouraged to apply.
Membership Responsibilities:
- Handle all questions, information requests, and complaints regarding membership, including Circle of Friends (recurring giving) program
- Prepare membership communications and marketing materials with Marketing and Communications Manager
- Administer monthly renewal notices to retain current members
- Develop and implement strategies to recruit new members and donors
- Promptly send member welcome materials to new and returning members
- Maintain accurate and up-to-date membership and donation records
- Follow procedures to protect members’ privacy and data security
- Track and report on membership statistics
Other Development Responsibilities:
- Fundraising Campaigns
- Liaise with fundraisers to set up internal Salesforce campaigns for fundraising events
- Ensure that fundraising events are supplied with member recruitment materials
- Report on campaign progress and outcomes, both internally and to event coordinators
- Coordinate with Dir. of Development to ensure that gifts above and beyond previous giving are acknowledged promptly and appropriately
- As a key member of the Development Team, work to increase membership and donation income in support of CDSS’s strategic plan
Cross-Departmental Responsibilities:
- Support for CDSS Affiliates:
- Maintain and ensure accuracy of Affiliate recruitment and retention materials
- Promptly send welcome materials and information to new Affiliates
- Membership promotion at CDSS-supported events and programs
- Ensure that CDSS grant-supported events and summer camp programs are supplied with membership and other promotional materials
- Other duties as required
Skills and Qualifications:
- Verbal and written communication in English is required to perform this job
- High school diploma/GED (or equivalent) or established work experience
- Excellent customer service
- Proactive communication
- Demonstrated ability to take initiative
- Outstanding organizational skills
- Ability to learn new software tools quickly
Preferred Experience:
- Previous involvement in membership management, recruitment, and/or customer service
- Participation in dance and/or music communities in North America
Software Experience:
- Microsoft Office (required)
- Salesforce Nonprofit Success Pack (a plus)
To Apply:
Send cover letter and resume to Katy German at katy@cdss.org by February 4, 2022 to ensure consideration.